iQor Inc. provides business process outsourcing (BPO) and product support services. The company offers company support, inbound sales, customer retention, customer analytics, customer care, cross-sell/up-sell, emergency response order processing, product support, technical support, business intelligence, and accounts receivable management services.
It also develops RadiQloud, a technology infrastructure that helps companies to establish new processes and services, and cloud-enable operations; and streamline procedures.
iQor outsource for companies in industries like Media & Wireless, Consumer Electronics, Telecommunications, Utilities, Digital Infrastructure, Transportation & Logistics. Financial Services & Insurance and Healthcare.
With over 40,000 professionals who together are family, iQor is the only Customer Management BPO that provideS fully Integrated Support Services. iQor offers a compelling employee value proposition anchored by six key elements Strength, Development, Commitment, Rewards, Location and Community.
The company prides in its unique model which it claimed helps transform the customer experience by providing all round Customer Interactions and Product Services.
Training and responsibilities
The Call Center Leadership Training Platform offered by iQor is recognized as the standard for developing future leaders in BPO industry. As an iQorian, the moment you pass the interviews and get employed you are given access to training that can take your ambitions to new places.
iQor sit at home customer service agents are charged with the responsibility to answer product questions and servicing accounts. Handling incoming calls from customers and obtain payment of past due invoices, gather and document data, communicating with other members via e-mail, memos and voice-mail.
Hiring and job requirements
There is a need to have a dedicated personal computer for this reason and should run on an OS not older than Microsoft Windows Vista or Mac OS operating system. A microphone that uses VOIP maybe required in some projects and also an honest internet connection.
The recruitment procedure is quite easy, just apply online and wait for a few days for your mail to get replied. First a phone screening which will take 15 minutes is done. Then you will be invited in person to meet with one of the managers and then undergo Y cord exercises.
If selected, the new employee will undergo background checks and drug screening. The interview is easy but can be nerve wracking. Your typing skills is one of the prerequisites for customer care representative role. You must be able to type at a rate of 25 WPM.
At iQor’s Aftermarket Services division success is dependent upon having talented, motivated, empowered people making the right decisions for customers and businesses. IQor values technical expertise and a commitment to quality and constant improvement to deliver creative, innovative solutions for customers.
Pay rate and benefits
Just like most sit at home jobs, iQor’s pay is based on hours worked monthly with minimum being 30 hours. Customer Representative earn $10.49 on average hourly, Call Center Agents earn $10.69 hourly, Senior Agents’ hourly pay is $15.98, Collections Representatives pocket $11.06 hourly, Trainees are paid $9.29 hourly while Technical Support Agents get $11.86 per hour.
Over 35% of new agents are promoted to higher paying positions within their first 3 quarters of employment. From performance based incentives to flexible benefits programs, your earnings potential accelerates as soon as you become an employee. Employees are regularly reviewed to ensures a fair and generous appreciation of talents.
IQor is a great place to work from home as they offer room for growth and many other incentives. The training is top notch too. For a list of other work from home opportunities read the post tilled work home jobs for seniors